Problem solving on Tour

Associated Courses


Estimated course time: 120 minutes

If you have travel and people, there will be problems! From lost bags to bus breakdowns, this course will show you how to solve these issues. Click for more information.


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Give guests a better experience by using professional problem solving techniques in this course. You will learn in this course:

  • How to take action before an issue becomes a problem
  • How to avoid problems by looking at ‘painpoints
  • How to think on your feet to solve problems
  • How to Turn a Negative into a Positive
  • How listening is often the solution
  • How to Manage Problems that can’t be solved
  • And much more..

Have you ever had guests complain on tour? Or had that sinking feeling when your tour starts to go wrong? Have you ever felt that guests are acting unreasonably over an issue that is out of your control on tour?

EastguidesWest has too! We’ve experienced many many problems…and developed fool-proof techniques to prevent problems before they’ve even happened. It’s much better to learn from our mistakes than from your own!

This EastguidesWest course will cover all this and more, so you can deal with and help your tour guests with confidence. Become visible on our jobs recruitment platform by taking this tourism course training.

Customised onsite solutions are available. Contact EastguidesWest to arrange tailored onsite training for your team.

This eCourse is aimed at all tour guides.

1 review for Problem solving on Tour

  1. Lauren Beatty verified owner

    Easy to navigate online system- fun and engaging, with videos, animations, and stories. Would recommend!

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