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Problem solving on an Amazing Tour

Associated Courses

49.00 34.95

Estimated course time: 90 minutes

If you have travel and people, there will be problems! From lost bags to bus breakdowns, this course will show you how to solve these issues. Click for more information.

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Description

Give guests a better experience by using professional problem solving techniques in this course. You will learn in this course:

  • How to take action before an issue becomes a problem
  • How to avoid problems by looking at ‘painpoints
  • How to think on your feet to solve problems
  • How to Turn a Negative into a Positive
  • How listening is often the solution
  • How to Manage Problems that can’t be solved
  • And much more..

This eCourse is aimed at all tour guides and is 1 in a series of 12 courses. When you complete all 12, you will receive internationally recognised ILM accreditation.

1 review for Problem solving on an Amazing Tour

  1. Lauren Beatty verified owner

    Easy to navigate online system- fun and engaging, with videos, animations, and stories. Would recommend!

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